Privacy Policy
Privacy Policy
Effective Date: 12/16/2025
At Lily and Lavender Soap Co. (Lily and Lavender LLC), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, sign up for our newsletter, or otherwise interact with us.
By using this website, you consent to the practices described in this Privacy Policy.
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Information We Collect
We may collect the following types of information:
Personal Information You Provide
• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely by third-party payment processors; we do not store full payment details)
Automatically Collected Information
• IP address
• Browser type and device information
• Pages viewed and time spent on the site
• Referring URLs
• Cookies and similar tracking technologies
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How We Use Your Information
We use your information to:
• Process and fulfill orders
• Communicate with you regarding orders, shipping, or customer service inquiries
• Send transactional emails (order confirmations, shipping updates, policy notices)
• Send marketing and promotional communications, if you have opted in
• Improve website performance and customer experience
• Prevent fraud and unauthorized transactions
• Comply with applicable legal obligations
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Newsletter & Marketing Communications
When you sign up for our newsletter, you voluntarily provide your email address and consent to receive marketing communications from Lily and Lavender Soap Co. (Lily and Lavender LLC)
Newsletter communications may include:
• Product announcements
• Promotions or sales
• Holiday or limited-edition releases
• Company updates
You may opt out at any time by clicking the “unsubscribe” link included in any marketing email or by contacting us directly.
We do not sell, rent, or share newsletter subscriber information with third parties for marketing purposes.
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Payment Processing
Payments are processed through secure third-party payment providers integrated with the IONOS platform. Lily and Lavender Soap Co. (Lily and Lavender LLC) does not store or have access to full payment card numbers or sensitive payment details.
Payment processors are governed by their own privacy policies and security practices.
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Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Enable essential site functionality
• Analyze website traffic and performance
• Remember user preferences
You may disable cookies through your browser settings; however, doing so may limit certain features or functionality of the website.
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Information Sharing & Disclosure
We do not sell or rent your personal information.
We may share your information with:
• Service providers that support website hosting (IONOS), payment processing, shipping, analytics, and email communications
• Shipping carriers to deliver orders
• Legal authorities when required by law or to protect our rights
All third-party service providers are required to safeguard your information appropriately.
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Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no data transmission or storage system can be guaranteed to be 100% secure.
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Your Rights & Choices
Depending on your location, you may have the right to:
• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information, subject to legal or business requirements
• Opt out of marketing communications at any time
To exercise these rights, please contact us using the information below.
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State-Specific Privacy Rights
Residents of certain states, including California, may have additional privacy rights under applicable laws. While Lily and Lavender Soap Co. (Lily and Lavender LLC) is based in Pennsylvania and ships only within the United States, we honor applicable consumer privacy rights to the extent required by law.
Requests related to state-specific privacy rights may be submitted using the contact information below.
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Children’s Privacy
This website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
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Third-Party Links
Our website may contain links to third-party websites. Lily and Lavender Soap Co. (Lily and Lavender LLC) is not responsible for the privacy practices or content of those websites.
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Policy Updates
Lily and Lavender Soap Co. (Lily and Lavender LLC) reserves the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting to the website. Continued use of the site constitutes acceptance of the revised policy.
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Contact Information
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Lily and Lavender Soap Co. (Lily and Lavender LLC)
info@lilylavendersoapco.com
Location: Pennsylvania, USA
KEEPING IT REAL
Every bar is a little work of art!
We handcraft and hand-cut each soap with care. Full-size bars are about 4 oz, and sample bars about 2 oz—perfect for trying something new!
Wrapped in pretty paper, hand-labeled with all the good stuff inside, and sealed in Biolefin, a plant-based, eco-friendly wrap—because we love the planet as much as your skin.
Small batches,
big personality: No two bars are exactly alike, so expect a little variation in color and shape. That’s part of the charm!
Images are for reference only, but the quality and love behind each bar never change.
Questions? We’d love to hear from you!
use + care
Face or body? Why not both!
Our natural soap bars are gentle enough for your face and tough enough for a full-body clean. Just wet your bar with warm water, lather for a few seconds, and let the bubbles do their magic wherever you need a refresh!
A quick tip: We always recommend a patch test first—just to be sure your skin loves our ingredients as much as we do.
Shelf life: About 8–12+ months when kept in the original packaging.
Want your bar to last longer? Store it in a cool, dry spot with good drainage after each use. Your soap will thank you!
disclaimer
A Note From Us:
FDA regulations mean bath and body brands (like ours!) can’t make health-related claims about beauty products. We’re soap makers, not medical professionals—so we don’t claim our products will treat or improve any physical or mental health conditions.
The info we share in our listings is all about the wonderful properties of the ingredients we use—because we love transparency and good skin care!
All products are for external use only.
By using our website or purchasing our products you are agreeing to our terms and conditions.